Privacy Policy

1. Introduction

Vista Serena, owner of the site www.michesvistaserena.com, places the highest importance on protecting the privacy of its clients and visitors. This policy describes how we collect, use, and protect your personal information.

2. Data Collection

We collect only the data needed to answer you:

• Through the contact form: your name, email address, country of residence, your interest and objective, and your message
• If you write to us by email or WhatsApp: the details you choose to share with us (for example your phone number)
• Technical information: IP address, browser, time zone and cookies (see section 5)

3. Use of Data

Your information is used exclusively to:

• Respond to your requests and personalize our services
• Send you offers or information if requested
• Comply with our legal and regulatory obligations

4. Data Protection

We implement all technical and organizational measures required to ensure confidentiality and security of your data. No transfer or sale to third parties is performed without your prior consent.

5. Cookies and Tracking

This site uses Google Tag Manager and Google Analytics to measure its audience. Videos (YouTube) and maps (Google Maps) embedded in some pages may set their own cookies. You can block or delete cookies through your browser settings.

6. Your Rights

In accordance with the GDPR and Dominican law:

• You have rights of access, rectification, opposition, portability, and deletion of your data
• For any request, contact us at: miches.vistaserena@gmail.com
• We commit to responding within 30 days

7. Third-party Services and Transfers

To operate, the site relies on: Cloudflare (hosting, and sending the contact form), an email delivery service (forwarding your message to our team), Google (Tag Manager, Analytics, Fonts and Maps), YouTube (videos) and Cloudinary (images). These providers may process data outside the Dominican Republic, notably in the United States, under their own safeguards.

8. Data Retention Period

Data is stored only for the strictly necessary duration according to the purpose of the collection, and then deleted or anonymized.

9. Security and Legal Disclosure

Your data is protected on secure servers. Data is disclosed only if required by law, to protect our rights, or in the course of a legal investigation.

10. Updates

This policy may be updated to comply with applicable law. Updates will be posted on this page.